BALZER, W. K. Lean Higher Education: Increasing the Value and Performance of Univ ersity Processes. Education Review, [S. l.], 2015. DOI: 10.14507/er.v0.1352. Disponível em: https://edrev.asu.edu/index.php/ER/article/view/1352. Acesso em: 1 may. 2024.