HIGGERSON, M. L.; JOYCE, T. A. Effective Leadership Communication: A Guide for Department Chairs and Deans for Managing Difficult Situations and People. Education Review, [S. l.], 2015. DOI: 10.14507/er.v0.942. Disponível em: https://edrev.asu.edu/index.php/ER/article/view/942. Acesso em: 8 may. 2024.